Page 14 - Pakistan Oilfield Limited - Annual Report 2022
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PAKISTAN OILFIELDS LIMITED
Grievances Policy
A grievance is defined, Procedure:
as a condition of 1. In case of any grievance relating to employment, the employee
employment, which should raise the matter initially with his / her immediate
the employee feels, is supervisor within a maximum of five working days of the event
prompting the grievance. In no case, should the grievance be
unjust or inequitable. raised after the expiry of thirty days of the event.
It is the policy of the 2. Having inquired into an employee’s grievance, the immediate
Company to provide supervisor should discuss the issue and make an effort to
resolve the matter at the initial level.
all employees with an 3. If the grievance is not or cannot be settled by the immediate
opportunity for full supervisor, the employee or the immediate supervisor
consideration of their should, within three working days, present the case to the
departmental head. The departmental head should discuss
cases in a situation the matter and make all efforts to resolve the issue. A
where the grievance written report is required to be filed with the Admin and HR
department as to whether the grievance was resolved or not
procedure could be and confirming the steps taken toward resolution.
applied. A grievance 4. If the grievance is not or cannot be settled by the departmental
may be presented head within three working days, the grievance should be
orally or in writing. presented to the Management Committee, which shall
consider all relevant information and take a decision to resolve
the problem or give a ruling within three working days of the
case being forwarded by Admin and HR.
5. If the decision of the Management Committee is not
acceptable to the employee or any other party concerned, they
may then refer the matter in writing to the Chief Executive,
who shall decide whether or not to review the case. The Chief
Executive’s decision shall be final and binding.
6. It should be noted that in the process of attempting to
resolve any employee grievance, it is also the obligation of
the employee, as a mature individual, to be receptive to
suggestions and to make a serious effort to resolve the matter.
7. Employees are expected to exercise this right in a sensible and
judicious manner. Misuse of this policy is strongly discouraged.
